Funeral policy woes

<p>My husband took out a funeral policy in 1998 that has been deducted monthly from our joint account. On 17 May my dad passed away and we sent all the documents to Sanlam deathclaims on 22 May. After not hearing from them at all he phoned them on 29 May and was told that they will not pay the money into our joint account!!! When he then wanted to open a new account at the bank he was told that his ID is damaged and he must get a new one. This process will take 6-8 weeks. In the meantime we had to pay for the funeral from our pockets - causing severe financial strain! I have perused the policy and Salam's website. NOWHERE can I find where it states that money may not be paid into a joint account. Sanlam will happily take the money from the same account on a monthly basis though! Sanlam does not care what we are going through and has made a sad situation even worse.</p>