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JG
Jan G

1 reviews | Active since Feb 2011

08 Aug 2024, 07:25

Funeral policy theft?

I had a Rentmeester Funeral policy certificate no. ***2 dated 12 March 2002, premiums were later paid to Channellife which apparently became Sanlam Sky, however, this policy seems to have just disappeared. My enquiry with Sanlam Sky has been met with utter silence.

0
Replies (8)
Sanlam
Sanlam's reply08 Aug 2024, 07:43
Official
Good day Jan  
 
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply12 Aug 2024, 14:21
Official
Good day Jan

We have received feedback from Sanlam Sky that they have sent you an email and that they are busy investigating the matter.

Regards
Sanlam Client Care
JG
Jan G's update26 Aug 2024, 20:48
Reviewer Update
It's now 26 August and not a further word from Sanlam - looks like they prefer not to divulge what they have done with my policy contributions ...
Sanlam
Sanlam's reply27 Aug 2024, 07:32
Official
Good morning Jan

We are sorry to hear that you have not received feedback on this matter.

We are following up with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Aug 2024, 11:57
Official
Hello Jan

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
JG
Jan G's update27 Aug 2024, 13:02
Reviewer Update
Same lame reply but with hint of impatience: As stated, before your complaint is assigned to Ann Mokhethi, ***. She is currently still investigating this matter. So after three weeks they are not able to provide feedback on a simple, straightforward question.
Sanlam
Sanlam's reply27 Aug 2024, 13:11
Official
Good afternoon Jan

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Aug 2024, 15:01
Official
Good day Jan

We have received feedback from Sanlam Sky that they have sent you another email yesterday.

Regards
Sanlam Client Care