FUNERAL POLICY THAT I DID NOT OPEN

SANLAM WAS DEDUCTING MONEY FROM MY ACCOUNT FOR THREE MONTHS AND WHEN I CALLED THEM THEY SAID I HAVE A POLICY WITH THEM THAT I NEVER OPENED AND THE LADY I SPOKE TO WAS VERY RUDE SHE EVEN PUT THE PHONE DOWN ON ME , WHEN I SAID I NEED MY MONEY BACK SHE SAID I MY GO AND DO AFFIDAVIT , I NEED SOMEONE FROM SANLAM TO SORT THIS OUT I DID NOT OPEN THE POLICY AND ITS THEIR RESPONSIBILITY TO REFUND ME MY MONEY,