Funeral policy not paid out

My husband passed away tragically on 16 April 2015. Sanlam promised to pay out the funeral policy within 48h after death. It has been 12 days and I have not received a cent. I am now a single mother of 2 small children. This has caused severe emotional stress on top of my grief. This is absolutely pathetic on Sanlam's side. My husband trusted them to take care of us when he is not here anymore and they failed us. I will not recommend Sanlam to anyone. This is absolutely unacceptable.