VG
Vusi G
1 reviews | Active since Jun 2024
04 Jun 2024, 18:19
Funeral Policy Member removed without Main Members consent
Hello Peter in 02 December 2021, my sister joined MHA under ASSUPOL LIFE. When My uncle passed away in April 2024 we informed the above and sadly they said he was not in the policy. all along we were paying for him and others. this put us in disarray situation as he was only covered. assupol wrote a letter to us to say we must give them 90days complaints. All i can advice people is to check your policy every month so that you wont fall to a situation like us.
We later discovered that he was removed from the policy without the Main Members consent
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Replies (1)Sanlam's replyOfficial
04 Jun 2024, 18:40Dear Vusi, thank you for informing us about this. Our sincerest apology for the frustration caused. We will look into this and provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply04 Jun 2024, 18:40
Official
Dear Vusi, thank you for informing us about this. Our sincerest apology for the frustration caused. We will look into this and provide further feedback to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
