Funeral Policy FALSE Advertising

I have been struggling for almost 3 weeks now to get my grandmothers funeral policy paid out to my mother. This is unacceptable. Must the deceased person wait for so long to get buried if you don't have the funds available immediately to pay for a funeral? This is not on Sanlam! Pathetic service. I will definitely tell everyone I know to cancel their Sanlam Funeral Policies. Worst service ever!

FALSE ADVERTISING - within 48 hours For the funeral benefit and the funeral and other immediate expenses benefit we aim to evaluate the claim within 48 hours. There may be no money payable on the policy.