Funeral policy ****.

I got to discover that someone has *****ulently opened a funeral cover policy using my details. Money was deducted from my account without me noticing because they were deducting from the persal system. After realizing I went to my nearby branch which is in Vereeniging, I was assisted by a lady by the name of Maki. She told me that the system showed her that the policy was opened by someone in KZN and there was an online signature attached to the documents. I told her that I'm definitely not the one who opened that policy and I have proof. She asked me to submit the affidavit, bank statement and ID copy so that she can forward them to their HO so that I can get my refund in 21 days after their investigations,she then took my number and promise to call me back whenever they are updates. She never called I visited the branch again after about 2 months I was told to submit the documents again but I told them that I already did. This was somewhere in June up until today I haven't received any feedback from Sanlam. I want every cent that was taken from me *****ulently so. I have submitted everything that's needed from me but still no word from Sanlam.