LM
Lindiwe M
1 reviews | Active since Dec 2023
07 Dec 2023, 09:00
funeral policy duplicates
my mom has a funeral policy with sanlam, the problem is that sanlam deducts money straight from her company weekly and not monthly. also there are x5 duplicates on this policy. we have sent communication about this matter to *** and requested for urgent attention and that the direct deduction from her work place be stopped with immediate effect and the original policy will be payed by her directly and not via deduction . it is now December we worried that they will deduct alot of money. we haven't gotten any response from sanlam regarding this matter and how they will refund the money.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
07 Dec 2023, 09:08 Good day Lindiwe
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Dec 2023, 09:08
Official
Good day Lindiwe
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Best regards,
LM
Lindiwe M's updateReviewer Update
07 Dec 2023, 09:59we have already sent an email to sky on 29 November that is after calling and still there's no response.
LM
Lindiwe M's update07 Dec 2023, 09:59
Reviewer Update
we have already sent an email to sky on 29 November that is after calling and still there's no response.
Sanlam's replyOfficial
07 Dec 2023, 10:55This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Dec 2023, 10:55
Official
This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
LM
Lindiwe M's updateReviewer Update
14 May 2024, 07:04good morning
i will like to give an update that to this day my mom hasn't gotten help this going in circles of il get the investigator to call but still nothing fruitful out of the investigation.
when we ask for an update we told that my mom has to send her ID copy and banking details so she can receive payment for cancellation.
now why is it that sanlam doesn't send paperwork that clearifies what is it exactly that they paying her for?
also show the calculations of the amount they paying her?
this matter is being treated as a cancellation and duplication, but if you check well... it is ***** as there has been extra policies made on her policies without her permission.
we still haven't been told where is the agent that committed this *****, what steps are the company taking.
i will like to give an update that to this day my mom hasn't gotten help this going in circles of il get the investigator to call but still nothing fruitful out of the investigation.
when we ask for an update we told that my mom has to send her ID copy and banking details so she can receive payment for cancellation.
now why is it that sanlam doesn't send paperwork that clearifies what is it exactly that they paying her for?
also show the calculations of the amount they paying her?
this matter is being treated as a cancellation and duplication, but if you check well... it is ***** as there has been extra policies made on her policies without her permission.
we still haven't been told where is the agent that committed this *****, what steps are the company taking.
LM
Lindiwe M's update14 May 2024, 07:04
Reviewer Update
good morning
i will like to give an update that to this day my mom hasn't gotten help this going in circles of il get the investigator to call but still nothing fruitful out of the investigation.
when we ask for an update we told that my mom has to send her ID copy and banking details so she can receive payment for cancellation.
now why is it that sanlam doesn't send paperwork that clearifies what is it exactly that they paying her for?
also show the calculations of the amount they paying her?
this matter is being treated as a cancellation and duplication, but if you check well... it is ***** as there has been extra policies made on her policies without her permission.
we still haven't been told where is the agent that committed this *****, what steps are the company taking.
i will like to give an update that to this day my mom hasn't gotten help this going in circles of il get the investigator to call but still nothing fruitful out of the investigation.
when we ask for an update we told that my mom has to send her ID copy and banking details so she can receive payment for cancellation.
now why is it that sanlam doesn't send paperwork that clearifies what is it exactly that they paying her for?
also show the calculations of the amount they paying her?
this matter is being treated as a cancellation and duplication, but if you check well... it is ***** as there has been extra policies made on her policies without her permission.
we still haven't been told where is the agent that committed this *****, what steps are the company taking.
Sanlam's replyOfficial
14 May 2024, 07:32Good morning Lindiwe
We are sorry to learn that your mother has still not been assisted.
We have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn that your mother has still not been assisted.
We have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 May 2024, 07:32
Official
Good morning Lindiwe
We are sorry to learn that your mother has still not been assisted.
We have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn that your mother has still not been assisted.
We have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
Best regards,
LM
Lindiwe M's updateReviewer Update
14 May 2024, 09:02sanlam sky is the one we've been communicating with, so i don't know how we gonna get help this time.
i feel like its another delay being started.
if you check on this very reviews, you will see that someone from sky did reply and was said to start communicating outside hellopeter but then im back here with no help. yet again im told of how sorry the company is and matter is being escalated to the none performing sky that couldn't help till now.
so again il have to constantly have to ask for updates. so much for the service we thought company we will deliver.
i feel like its another delay being started.
if you check on this very reviews, you will see that someone from sky did reply and was said to start communicating outside hellopeter but then im back here with no help. yet again im told of how sorry the company is and matter is being escalated to the none performing sky that couldn't help till now.
so again il have to constantly have to ask for updates. so much for the service we thought company we will deliver.
LM
Lindiwe M's update14 May 2024, 09:02
Reviewer Update
sanlam sky is the one we've been communicating with, so i don't know how we gonna get help this time.
i feel like its another delay being started.
if you check on this very reviews, you will see that someone from sky did reply and was said to start communicating outside hellopeter but then im back here with no help. yet again im told of how sorry the company is and matter is being escalated to the none performing sky that couldn't help till now.
so again il have to constantly have to ask for updates. so much for the service we thought company we will deliver.
i feel like its another delay being started.
if you check on this very reviews, you will see that someone from sky did reply and was said to start communicating outside hellopeter but then im back here with no help. yet again im told of how sorry the company is and matter is being escalated to the none performing sky that couldn't help till now.
so again il have to constantly have to ask for updates. so much for the service we thought company we will deliver.
Sanlam's replyOfficial
14 May 2024, 09:25Hello Lindiwe
We have received feedback from Sanlam Sky's complaints team that they have been in touch with you and that they are reaching out to your mother to assist her.
Regards
Sanlam Client Care
We have received feedback from Sanlam Sky's complaints team that they have been in touch with you and that they are reaching out to your mother to assist her.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 May 2024, 09:25
Official
Hello Lindiwe
We have received feedback from Sanlam Sky's complaints team that they have been in touch with you and that they are reaching out to your mother to assist her.
Regards
Sanlam Client Care
We have received feedback from Sanlam Sky's complaints team that they have been in touch with you and that they are reaching out to your mother to assist her.
Regards
Sanlam Client Care
Best regards,
LM
Lindiwe M's updateReviewer Update
14 May 2024, 09:41yes they've communicated with me nothing fruitful as i said. and also with my mom wanting ID and banking details with any details on paperwork.
so can thi way forward be cery clear and not without proper details of what is happening.
so can thi way forward be cery clear and not without proper details of what is happening.
LM
Lindiwe M's update14 May 2024, 09:41
Reviewer Update
yes they've communicated with me nothing fruitful as i said. and also with my mom wanting ID and banking details with any details on paperwork.
so can thi way forward be cery clear and not without proper details of what is happening.
so can thi way forward be cery clear and not without proper details of what is happening.
Sanlam's replyOfficial
14 May 2024, 09:57Hello Lindiwe
We have relayed your message to the responsible team.
Regards
Sanlam Client Care
We have relayed your message to the responsible team.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 May 2024, 09:57
Official
Hello Lindiwe
We have relayed your message to the responsible team.
Regards
Sanlam Client Care
We have relayed your message to the responsible team.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
14 May 2024, 10:25Hello Lindiwe
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 May 2024, 10:25
Official
Hello Lindiwe
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Best regards,