AM
Albert M

1 reviews | Active since Sept 2020

22 Sept 2020, 10:41

Funeral policy disappointment.

I took a funeral policy with sanlam they are now telling me that they will pay me within 48 hrs but when I took it they said I will get my claim within 24hrs and I don't have money to burry my mom. I am so ****ed off.. This is so unacceptable and in my religion a person should be buried within a day or 2 after passing on.

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Replies (2)
Sanlam
Sanlam's reply22 Sept 2020, 11:05
Official
Dear Albert

All our condolences to you and your family. We have escalated your matter with the relevant department. 

Kind regards,
Sanlam Client Relations

Sanlam
Sanlam's reply22 Sept 2020, 12:41
Official
Dear Albert

We have been informed that one of our consultants has tried calling you but were unable to reach you. Please provide a convenient time for them to call again. 

Regards,
Sanlam Client Relations