Funeral Policy Claim not being paid

When stricken by grief Assupol will make it worse....worst experience ever, submitted a funeral claim on the 2nd of May..till date it has not been paid, what makes matters worse is that there is no communication whatsoever telling my whether the claim has been registered or not and what is the status of same, I called numerous times with airtime I do not even have..and twice I was told to resend the documents..which I did..I keep being promised feedback, I'm still waiting, I even 3mailed the complaints department, I just got an automated email that they will investigate into the matter and resolve same within 20 days..I thought funeral expenses are an urgent matter..worse they promise to pay 'within 24 hours" even though the funeral had passed I still have to pay for service which was rendered and I promised people I will pay them as soon as the policy pays out..and I'm still waiting...very disappointed 😞 not even the courtesy of communication