ZN
Zwelithini N
1 reviews | Active since May 2024
03 Apr 2026, 15:13
Funeral Policy
Sanlam funeral policy not processed timeously to cover the funeral cost. All the documents submitted on time but there was no money to cover the funeral. What is the point of paying for policy that does not serve the purpose intended for. Very disappointing.
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
04 Apr 2026, 08:46Good day Zwelithini,
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number so that we can look into this matter and assist you as quickly as possible.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care
Sanlam's reply04 Apr 2026, 08:46
Official
Good day Zwelithini,
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
We sincerely apologise for the experience you’ve had and understand how frustrating this must be.
Please send us a private reply with your policy number so that we can look into this matter and assist you as quickly as possible.
Once we receive the information, we will ensure the matter is escalated for further assistance.
Rest assured that any details you share with us will be used solely to help resolve this issue.
Regards
Sanlam Client Care