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Alichia A

1 reviews | Active since Sept 2018

21 Sept 2018, 09:49

Funeral policy

If i had a choice i'd gice you a tripple ).I took out a policy with Sanlam for over a year now and then a family member passes away and i've been sent from pillar to post. I had to borrow money to be able to bury my family but all Sanlam does is send me nonsies messages,mxm. Im going to tell each and every family friend or foe to move their accounts away from Sanlam as they are not trustworthy. My claim was submitted on Monday the 10th of Sept with a promise to be payed out as soon as documents has been received.To my shock they send me a sms day before the funeral that they have refered my claim to auditors.I mean where the hell does auditors fits in when a family member has passed on? I could'nt even grief as i had to run all over the place begging for money to bury my family with the dignity they deserve.Reminds me never to trust funeral policies from *****ly companies like yours.I owe africa because of your incompetance Sanlam you are a disgrace really

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Replies (4)
Sanlam
Sanlam's reply21 Sept 2018, 10:32
Official

Dear Alichia Adams

We acknowledge receipt of your complaint.

We are sorry to learn from your loss please accept our condolences. We will investigate the matter and arrange for urgent investigation.

Please accept our sincere apology for any inconvenience caused.

Kind Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply21 Sept 2018, 15:27
Official

Good day

Please provide us with your correct contact number .

Kind regards,

Client Relations

Best regards,

AA
Alichia A's update25 Sept 2018, 13:46
Reviewer Update
Sanlam tends to shock me more and more.Now it's not a family.When i took the policy i had re iterated that it's my husband's family which automatically makes me a family.Why should it now become a problem.Listen to the recordings you have and you will find that i had told the agent that im taking out the policy for someone. Sanlam should have stopped me when i wanted to take out a policy.Not wait until i have a crisis and come back with a lame ass excuse.Im not leaving this here.I am going straight to the ombudsman and everyone who wants to hear my story to report your laxgied,jassas.I have already told each one of my family and they are in the process of cancelling this stupid good for nothing funeral policy. You probably would have put my family through the same bull**** if i had died.Thank my lucky stars that this happened while still alive.im moving my mom's acc to a reputable company that does not wait for someone to go through something this big and pull the rug on theM. WORSE COMPANY EVER,SANLAM!!!!!
Sanlam
Sanlam's reply26 Sept 2018, 15:31
Official

Good day Ms Adams

We have been informed that this matter was investigated and feedback was provided.

Kind regards,

Client Relations

Best regards,