Funeral policy

Message: Good day My name is Thobina Mbatha. In 2015 I took Assupol funeral cover, policy number ********** 09 their code is ********** 094. Now one of the persons insured passed on during the course of this week. I went to Assupol office in Newcastle and I was told that my profile, including profile of my insured people is not in the system so they cannot process and pay me. This surprised me because I am paying my premium every single month and they never reversed it on the basis that they don't have my details on their system. Besides I never canceled my policy with them that's why I've been paying my premium as per our contract. In addition as far as I know I am not responsible for feeding information on their system, if they say they don't have my details on their system it was not my duty to put my details on their system. I trusted them to do it since I completed all the necessary documents. Please help me because now I don't know what to do. When I took the policy it was on my name but later they said I was too old then I changed it to be on my son's name and I submitted all his documents they required. I can be contacted on ********** 293 Regards Mrs Mbatha

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