Funeral policy

<p>i had a funeral policy with Sanlam till i was advise by my broker that i am no longer on the database my policy lapsed in June, that came as a shock to me because i never cancel the policy nor change my banking details, so i did not understand how my policy lapsed.</p> <p> </p> <p>on the 17.08.2016 i called Sanlam wanting to know what happened how come my policy lapsed. the agent i spoke to told me on the 25.05.2016 they tried to debit my accout and i had insuffient funds, that come as a big shock to me as i get paid on the 25th of month, so how come i have insufficient funds on the day i get pay. she did not have an answer for me.</p> <p> </p> <p>i then called them back on the 18.08.2016 and spoke to Mabunda i explained my story to her and wanted some answers, she told me Sanlam debited my accout on the 25.05.2016 the was insufficient funds. i told her that is impossible because i have a funeral policy with metropolitan life that debits my accout on the 27th of the month and i have a telkom contract that debit my account on the last day of the month, so how come they got funds on those dates whereas Sanlam did not get funds on the 25th. she did not have an answer.</p> <p>so i ask her if one misses the payment don't you debit double the following month, she said yes. i then asked what happened in June.</p> <p> </p> <p>she told me they debited my account on the 25.06.2016 and i reversed the primium on the 29.06.2016. i told her i never did any reversal on my accoung i then asked her is she is sure of what she is saying because i am 100% sure that i never reverse any thing, when she told me she is sure that i reversed i panicked that someone might have done ***** on my account because i was sure i never reversed anything, she even told me to go and get the bank statement and send it to them. bare in mind i was in hospital so i had to get up and go to the bank and stand in the long queues only to find out Sanlam was telling me lies. they never even attemp to debit my accout in May and in June and there was no reveral done in my account in June.</p> <p> </p> <p>i then spoke to Amanda mabusela the TL and send the documents to her, i told her i don't my policy to be reinstated as their company is incompetant i want all the money that i paid as they decided to remove me from their data base and still **** to me saying they did not get money on to my account on the day that i got paid and i reversed the premium. i want nothing to do with them as they caused me so much inconvience because if something had happened to me they were gonna tell my mom as my beneficiary that my policy has lapsed because i reversed the premium.</p> <p> </p> <p>Jabulile Tshabalala the manager called me to say sorry they made a mistake they has a technical problem but they won't refund me my money. i asked her how can a big and recognised company like Sanlam make mistakes with my funeral policy. what if something happened to me on that time they made mistake, and why was i not told on the first call that i made that they will check because they had a technical error on their side. why did they lie to me and tell me that i made the reversal and where did they get the information of the reversal because that information comes from the bank.</p> <p> </p> <p>i feel it's not my problem for them to remove me from their data base it's their fault and i don't want to deal with the company that makes mistakes with my funeral policy. so seeing that they decided to remove me with out me knowing and still lie to me, i want every cent that i paid to Sanlam because they removed my i did not cancel. she told me herself that they gave me incorrect information about the reversal and insufficient funds on my account. i told her even that, that shows how incompetant they are for them to give me incorrect information about my funeral policy and still tell me i won't get my money back whereas the mistake is on their side.</p> <p> </p> <p>she then told me she will call me the next day which was supposed to be yesterday since now no one has contacted me ye.</p>