1 reviews | Active since Sept 2015
Funeral Policy
I took out an insurance policy with Sanlam and the first premium was deducted in January 2016 and it was a payroll deduction. Last week I requested that my policy be cancelled as I felt that it is expensive on my pocket. I received the forms to complete. I completed the forms and sent them back. I got an email saying that the policy will be cancelled and any amounts that are deducted after the policy has been cancelled will be paid back to me. This morning I checked my payslip and saw that the deduction went off again on my payslip and this time its even more. I phoned to let them know and to my surprise I was told that there is another funeral policy starting this month that I'm not aware of. I did not ask for another policy and I think I was ******* somehow. I believe their agents are taking out extra policies for us without us being aware because they want to meet the targets and earn commission. Please help
We acknowledge receipt of your complaint and will arrange for urgent investigation.
Kind Regards
Client Relations
We acknowledge receipt of your complaint and will arrange for urgent investigation.
Kind Regards
Client Relations
