MN
Moeketsi N

1 reviews | Active since Sept 2015

22 Mar 2016, 09:27

Funeral Policy

I took out an insurance policy with Sanlam and the first premium was deducted in January 2016 and it was a payroll deduction. Last week I requested that my policy be cancelled as I felt that it is expensive on my pocket. I received the forms to complete. I completed the forms and sent them back. I got an email saying that the policy will be cancelled and any amounts that are deducted after the policy has been cancelled will be paid back to me. This morning I checked my payslip and saw that the deduction went off again on my payslip and this time its even more. I phoned to let them know and to my surprise I was told that there is another funeral policy starting this month that I'm not aware of. I did not ask for another policy and I think I was ******* somehow. I believe their agents are taking out extra policies for us without us being aware because they want to meet the targets and earn commission. Please help

0
Replies (1)
Sanlam
Sanlam's reply22 Mar 2016, 09:35
Official
Hello ntsanemd,

We acknowledge receipt of your complaint and will arrange for urgent investigation.

Kind Regards
Client Relations