JS
Jaco S

1 reviews | Active since Oct 2021

15 Oct 2021, 05:31

Funeral plan pay out period

Never ever take out n funeral plan from Sanlam. They advertise n 48 hour pay out time. It is now been 37days since I submitted n claim. When you phone the call center no one can give an answer as to when they will pay or explain the reason for the delay. You can never speak to the person responsible for the next step. Avoid Sanlam at all costs. Grossly inefficient but quick to take your money.

0
Replies (2)
Sanlam
Sanlam's reply15 Oct 2021, 05:56
Official
 Dear Jaco

We are sorry to hear of your experience with us. We have escalated your matter to the relevant department for further investigation.

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply18 Oct 2021, 09:30
Official
Dear Jaco

Please accept our apology for the poor service received. We have tried calling you but there was no answer. We would like to confirm that your claim was finalised. 

Kind regards
Sanlam Client Relations