Funeral payout delays?

Submitted a funeral policy claim with all required documents on Wednesday at 12:52. I received an auto-reply saying I would be contacted within 48 hours. This time period has passed and no one has contacted me. It is unacceptable that I’ve paid my premiums on time for years but when it’s time to finalise and pay my claim, I have to wait. Funerals are expensive and I have out of pocket expenses that I need to settle urgently. This needs to be sorted out urgently please.