PK
Popi Kinamèla
1 reviews | Active since Jun 2023
28 Jun 2023, 06:36
Funeral payout delay
Its been a week since i claimed for my father in law's funeral. I even had to borrow money in order for me to contribute. I called assupol several times and everytime im been told that the payout will be made "today or tomorrow" . Im soo disappointed and very angry cause assupol always promise that they will pay within 48hours. Im even thinking of cancelling all my policies with the **** company
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
28 Jun 2023, 07:35Good morning Popi, thank you for your review. My humble apology for any inconvenience caused. I have requested our claims management team to urgently attend to this matter. We will provide you with further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply28 Jun 2023, 07:35
Official
Good morning Popi, thank you for your review. My humble apology for any inconvenience caused. I have requested our claims management team to urgently attend to this matter. We will provide you with further feedback to your direct e-mail address. Regards, Assupol Complaints Manager
PK
Popi Kinamèla's updateReviewer Update
28 Jun 2023, 07:53I need a partment today as i have to pay back ppl thar helped me out. Im really hurt and disappointed in dis company. Please pay quickly
PK
Popi Kinamèla's update28 Jun 2023, 07:53
Reviewer Update
I need a partment today as i have to pay back ppl thar helped me out. Im really hurt and disappointed in dis company. Please pay quickly
Sanlam's replyOfficial
28 Jun 2023, 07:56We are on it
Sanlam's reply28 Jun 2023, 07:56
Official
We are on it
PK
Popi Kinamèla's updateReviewer Update
29 Jun 2023, 06:19I'm stii waìting for the payment whilst you're dragging your feet and its monthend and you'll expecting a premium again.
I trusted assupol with everything but now i can't believe what is happening, or maybe I should use another platform to expose your incompetence and lies.
I'm very disappointed in dis company. I want my payment today
I trusted assupol with everything but now i can't believe what is happening, or maybe I should use another platform to expose your incompetence and lies.
I'm very disappointed in dis company. I want my payment today
PK
Popi Kinamèla's update29 Jun 2023, 06:19
Reviewer Update
I'm stii waìting for the payment whilst you're dragging your feet and its monthend and you'll expecting a premium again.
I trusted assupol with everything but now i can't believe what is happening, or maybe I should use another platform to expose your incompetence and lies.
I'm very disappointed in dis company. I want my payment today
I trusted assupol with everything but now i can't believe what is happening, or maybe I should use another platform to expose your incompetence and lies.
I'm very disappointed in dis company. I want my payment today
Sanlam's replyOfficial
29 Jun 2023, 06:36Good day, thank you for your patience, our claims team is working on the claim, with urgency.
Sanlam's reply29 Jun 2023, 06:36
Official
Good day, thank you for your patience, our claims team is working on the claim, with urgency.
PK
Popi Kinamèla's updateReviewer Update
29 Jun 2023, 12:17How long does it takes to work on the claim since i submitted a week ago. You always say "we are working on it" cause you just don't care about your clients you are sitting there comfortably not knowing the hell im going through.
Really this is a disgrace
Really this is a disgrace
PK
Popi Kinamèla's update29 Jun 2023, 12:17
Reviewer Update
How long does it takes to work on the claim since i submitted a week ago. You always say "we are working on it" cause you just don't care about your clients you are sitting there comfortably not knowing the hell im going through.
Really this is a disgrace
Really this is a disgrace
Sanlam's replyOfficial
29 Jun 2023, 12:41Hi, the claim has been processed and approved, payment is in process and should be done today to show in your account tomorrow if all goes well. Regards
Sanlam's reply29 Jun 2023, 12:41
Official
Hi, the claim has been processed and approved, payment is in process and should be done today to show in your account tomorrow if all goes well. Regards
PK
Popi Kinamèla's updateReviewer Update
30 Jun 2023, 19:51Thanks a lot. I did receive my payment and please don't ever stress your clients like this again🙏🙏
PK
Popi Kinamèla's update30 Jun 2023, 19:51
Reviewer Update
Thanks a lot. I did receive my payment and please don't ever stress your clients like this again🙏🙏
Sanlam's replyOfficial
01 Jul 2023, 07:29Thank you for the confirmation. My humble apology again
Sanlam's reply01 Jul 2023, 07:29
Official
Thank you for the confirmation. My humble apology again