TD
Theo D
1 reviews | Active since Oct 2019
22 Jun 2023, 17:08
Funeral Payout
A funeral claim was short paid at the beginning of June. The amount of cover increased since the beginning of 2021 with increased monthly payments. I've received the participation certificate reflecting the cover from Pheyo Motlogelwa on 06/06/2023. Since 2021 Hitesh Kalain from the debotorder department assisted me whom gave me excellent service. Hitesh also assisted by sending a mail to Halima Afrika. After numerous emails and phone calls to Safrican and escalations of my request via the client service desk am I still awaiting for feedback with regards to the outstanding payout. Should I channel this via the Ombudsman and/or a lawyer?
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Sanlam's replyOfficial
23 Jun 2023, 10:58 Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply23 Jun 2023, 10:58
Official
Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department