funeral cover claim

<p>Good day my name is kefiloe moatshe I'd no *** I took out funeral cover with assupol in 2013 my first time claiming and I have had nothing put poor service . My uncle passed away on the 14.05.2016 who I had covered on assupol on Tuesday I send through all documents as required by them . On the 19th .05.2016 i call assupol and spoke to katlego who informed me that my banking details on the form where incorrect and don't match with the one on the bank statement . I asked her whey didn't anyone call me to inform me of send me an sms or an e-mail as they have my e-mail address .and she advised me that they called me but on my side there was no miss call from assupol . She advised me to send a new claim form with correct banking details which I did at 8:15 am Thursday morning the forms where then send to palesa tshabalala at 9:45 am who only read them after I called her at 12:15 pm she then send an e-mail to a guy called desigan to pay the claim and in formed me it will be in my back account buy end of the day on 19.05.2016 . It's Friday morning and nothing is reflecting in my bank account .tomorrow is my uncle's funeral .never thought after paying for my cover for almost 3 years I will get such bad treatment in my time of grief .I need to know what is happening with my claim as today is the final day to prepar for the funeral my uncle deserves a proper burial and a dignified one so why do he still have to suffer even in death because of Assupol . </p>