SM
Sthandiwe M
1 reviews | Active since Aug 2013
18 Feb 2021, 10:51
Funeral Cover cancellation
I requested to cancel Sanlam funeral cover for an individual that is deseaced, in December, Sanlam is not cancelling my policy, they asking me for a death certificate, I am not requesting a claim, all i wanted to do was to cancel the policy, imagine asking for a death certificate from my cousin and I tell her tht I need it to cancel the policy, Shouldnt I be able to cancel or add when I want?
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Replies (2)
Sanlam's replyOfficial
24 Feb 2021, 16:17Dear Sthandiwe
We acknowledge your complaint.
The matter has been referred to the relevant department for further handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for further handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
Sanlam's reply24 Feb 2021, 16:17
Official
Dear Sthandiwe
We acknowledge your complaint.
The matter has been referred to the relevant department for further handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to the relevant department for further handling.
You can expect feedback from their office soon.
Kind regards
Client Relations
Sanlam's replyOfficial
04 Mar 2021, 12:52Dear Sthandiwe
One of our consultants has tried calling you numerous times but were unable to reach you and could not leave a voice message either. We are busy investigating and they will provide you with an update via e-mail.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you numerous times but were unable to reach you and could not leave a voice message either. We are busy investigating and they will provide you with an update via e-mail.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Mar 2021, 12:52
Official
Dear Sthandiwe
One of our consultants has tried calling you numerous times but were unable to reach you and could not leave a voice message either. We are busy investigating and they will provide you with an update via e-mail.
Kind regards,
Sanlam Client Relations
One of our consultants has tried calling you numerous times but were unable to reach you and could not leave a voice message either. We are busy investigating and they will provide you with an update via e-mail.
Kind regards,
Sanlam Client Relations