SZ
Siphokazi Z
1 reviews | Active since Mar 2018
27 Nov 2019, 13:08
Funeral cover
Sanlam is the worst company I ever came across. My mom was their client for years until she passed away in a horrific car crash and we claimed for her in September 2018 and Sanlam told me as the beneficiary that all people that are under my mother's policy are covered if anything happens we can go claim guess what my grand father passed away we went to Sanlam as per promise. They told me policy is not active while they assured us that everyone is covered. Imagine having to go borrow money for burial of a loved one. I called the call centre to enquire different stories are being told. I have this company. No one gets back to you or call you.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
27 Nov 2019, 13:13Good day, Siphokazi We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply27 Nov 2019, 13:13
Official
Good day, Siphokazi We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
28 Nov 2019, 10:05Good morning, Siphokazi
We have been informed that one of our consultants has made contact with you. We are therefore closing this case on the Hello Peter platform as the relevant department is currently investigating your matter. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
We have been informed that one of our consultants has made contact with you. We are therefore closing this case on the Hello Peter platform as the relevant department is currently investigating your matter. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
Sanlam's reply28 Nov 2019, 10:05
Official
Good morning, Siphokazi
We have been informed that one of our consultants has made contact with you. We are therefore closing this case on the Hello Peter platform as the relevant department is currently investigating your matter. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
We have been informed that one of our consultants has made contact with you. We are therefore closing this case on the Hello Peter platform as the relevant department is currently investigating your matter. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations