Funeral cliam

I am not happy with the service I am getting from sanlam indie. I have log a query on the 19th here on hellopeter regarding the funeral claim that I have submitted with them. The response that I have received was that the was something wrong on capitec side so the claim was paid again I will get the money the following day but no later than Monday.

This morning I have sended an email to them requesting them to give me a prove that the money was paid but I didn't get a response from them. Today I have send three emails to them.