Funeral claims
This is just a ****, no answer and no response to email. Advising people out there to cancel, as they not useful when claiming but they good at debitting...
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
05 Jul 2021, 11:13Good morning Kabelo. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply05 Jul 2021, 11:13
Official
Good morning Kabelo. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
's updateReviewer Update
15 Jul 2021, 09:16This is Kind of Messages they sent, when you have lost your loved one???? It's Sad that we need to Beg you but premiums were paid Monthly without any issues but when is time to pay out we must Beg....
" If we do not hear from you by 15/07/2021, we will have to close this matter. " Still Shocked
" If we do not hear from you by 15/07/2021, we will have to close this matter. " Still Shocked
's update15 Jul 2021, 09:16
Reviewer Update
This is Kind of Messages they sent, when you have lost your loved one???? It's Sad that we need to Beg you but premiums were paid Monthly without any issues but when is time to pay out we must Beg....
" If we do not hear from you by 15/07/2021, we will have to close this matter. " Still Shocked
" If we do not hear from you by 15/07/2021, we will have to close this matter. " Still Shocked
Sanlam's replyOfficial
15 Jul 2021, 09:49Good morning Kabelo,
We have been trying to get hold of you on the number you provided but to no avail.
Please send us the details of the policy the complaint is about( policy number, or ID number of the policyholder) in order for us to resolve this matter.
Kind regards,
Safrican Team
Kind regards,
Safrican Team
Sanlam's reply15 Jul 2021, 09:49
Official
Good morning Kabelo,
We have been trying to get hold of you on the number you provided but to no avail.
Please send us the details of the policy the complaint is about( policy number, or ID number of the policyholder) in order for us to resolve this matter.
Kind regards,
Safrican Team
Kind regards,
Safrican Team
's updateReviewer Update
15 Jul 2021, 10:54I emailed Salaminah Mokoena (Safrican) <***>, all the required documents.
's update15 Jul 2021, 10:54
Reviewer Update
I emailed Salaminah Mokoena (Safrican) <***>, all the required documents.
Sanlam's replyOfficial
15 Jul 2021, 11:24Good morning Kabelo,
Thanks you for sending the document to Salaminah . She will investigate the matter and be in touch with you.
Kind regards,
Safrican Team
Thanks you for sending the document to Salaminah . She will investigate the matter and be in touch with you.
Kind regards,
Safrican Team
Sanlam's reply15 Jul 2021, 11:24
Official
Good morning Kabelo,
Thanks you for sending the document to Salaminah . She will investigate the matter and be in touch with you.
Kind regards,
Safrican Team
Thanks you for sending the document to Salaminah . She will investigate the matter and be in touch with you.
Kind regards,
Safrican Team
's updateReviewer Update
15 Jul 2021, 11:51Thank you, will hear from you.
's update15 Jul 2021, 11:51
Reviewer Update
Thank you, will hear from you.