Funeral claim wasn't paid from Sanlam

I am Ms Zanele Bingwa I d no ***. I received a very bad service from Sanlam I was supposed to bury my sister on the 29/06/2024 I made a funeral claim from them I didn't get even a cent to make funeral arrangements I went to Eastern Cape with nothing my siblings helped me they didn't even bother to contact me and explain what is going on but they keep on deducting my money I am very hurt and angry with Sanlam funeral services in Johannesburg shame my contacts ***