Funeral claim was never paid by Assupol Life

Date of birth of the deceased is 1983/11/17 and I already gave you guys the policy number so I really don’t understand this because all the details are in the review it’s just that Assupol treat their clients poorly and now that I have written my review on HelloPeter Assupol is responding whereas I have been sending and calling Assupol for the past two weeks they don’t even respond they don’t give any feedback it’s really sad how we insure our loved ones so that when they pass away we don’t have to make loans to bury them but still the funeral was on 2025/03/29 but I was never paid my claim despite submitting all the required paperwork

Assupol have rep**** via my email telling me that this problem will take about 20 days to be resolved I mean really!! Wow !!

Still waiting on Assupol as usual they have not paid me still

Good day I’m still waiting for Assupol to get back to me about the non payment of the funeral claim I submitted on 2025/03/24 till today I have not been paid and they keep telling me that an email was sent to me regarding the payment but I have not received any response from anyone. I have never been this frustrated by a big company like Assupol I mean what is this?????

This response is what you have been telling me that you made payment but I told you that I never got any payment then you said I must send the bank statement from 01April to 11 April 2025 of which I did but still you did not come back to me after submitting my bank statement which proves that I never got any payments on this account still as I writ this email I have not gotten any payment

Please humour me with the proof of payment as I’m still waiting for the proof of payment since you said you will send it to my email it’s almost 14:00 and u said at 13:00 that you will send proof of payment but still nothing on my emails now tell me what kind of hide and seek is this?????

Today on 2025/04/25 is exactly a month since submitting my claim for funeral of my sister in law still no payment. On 2025/04/22 you said Assupol will provide me with proof of payment which they have not sent till today. On top of that only today I was asked to send my bank statement for the 3rd time now because on 2025/04 /04 again on 2025/04/11 again today I’m asked to send another bank statement of which I just did send.

I submitted the bank statement that Assupol requested on Friday 25/04/2025 but till today not even an acknowledgment of the receipt of that bank statement let alone the confirmation when will the payment be made. I had to call them again yesterday asking if they received and someone said the Assessor will get back to me . Really this is no way to handle clients. It’s been more than a month I mean a whole month waiting for a funeral claim payment .

The fact that when I write here I get a reply very fast but when I contact them by email they never bother replying is very interesting this means that Assupol only cares about their reputation not the clients. And when they decide to reply on emails their response would something like “Since the client complained on Hellopeter …….,.” As if they are ignoring me on purpose because I came with the complaint on this platform. That is totally wrong we will continue coming on this platform as long as we feel we are being treated poorly

Good day. Still waiting for Assupol claims department to get back to me since I was told on the 30th April that Claims department is busy with finalising the repayment of my claim till today nothing !!

Good day. I am still waiting for my claim nothing has happened no communication whatsoever from Assupol since they asked for my bank statement which I did send