Funeral claim under investigation
<p>I have a funeral policy with assupol. I sent all relevant documentation for a claim on wednesday, I received this sms from Assupol "Dear Client. Your claim on policy AL16######### has been approved. Payment will reflect in your account within 12 hours. Assupol" . Today I get a call from them saying my claim is under investigation. </p> <p> </p> <p>What I Dnt understand is why is it being under investigation. I paid them with no problem. Now I'm supposed to claim they investigate my claim. What bothers me is that they say it might take ,21 days till I know the outcome of the investigation.</p> <p> </p> <p>I am so frustrated, I don't trust Assupol any more. Please help. </p>
Dear Katlego James,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear Katlego James,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Good Day,
We refer to our direct communication and confirm that the claim was paid on 8 May.
Proudly Serving.
Assupol Complaints Team
Good Day,
We refer to our direct communication and confirm that the claim was paid on 8 May.
Proudly Serving.
Assupol Complaints Team