Funeral claim not paid from July 2021, sanlamSP,

I have made a death claim of my late Brother in July 2021. I had been with the company since 2014, this was my first funeral claim but I am not assisted as yet. I have sent several complains with regards. I cannot get hold of the postmortem since my brother passed away at hospital the Doctor sent an "Inquest" , The officer handling the case clearly stated on the form that they are investigating and postmortem not ready since there is a backlog at the Forensics. The experience is frustrating since the company is debiting monthly premiums even when he passed away. I am left with debts incured towards the cost of the funeral. What saddens me is its already a year and I haven't covered costs such as a headstone for my Sibling. I want to surrender so that I can least finish and get proper closure as well. This is affecting my credit outcome and all because I trusted a company like SANLAM to assist. What beats me is that I has covered my sibling with "NEHAWU" underwritten by Assupol, documents were also filed the same by the officer and they assisted me within 24 hours of the claim. This is an emotional drag. I am not pleased. I do not understand why the company cannot speak to the officer in charge of the Inquest for investigations and proceedings of the case as this is a sensitive issue that I do not have a say in. I am only reporting to the company because I am paying premiums. I am making calls, scanning the same claim documents, sending emails to only be responded by a chatbot and consultants who can't assist me because of the postmortem, I believe I have sent all requirements. It is now March 2022 and I am still asked to provide a document I do not even have access to. Pay my premiums back so that I can pay the Undertaker" G-WEST Funerals" and I am able to be at peace.