Funeral claim not paid

Submitted a funeral claim last week on monday two weeks later I haven't recieved the funds, it's a **** company that own by one person who cnt even introduce herself to clients, they only answered my calls few times there is no manage to assist. I regret chosing them, surprisingly to their disclaimers the've mentioned that they will pay within 48 hours, a funeral it's an urgent matter. I remember my friend saying do not take Safrican those *****'s sham you are going to cry. I've been told that they will like to audit my funeral claim application, why are they not auditing funeral plan application first before they can accept the application. You have shamed me in front of my families. I hate you Safrican I am out of words with your service. it's very bad if I were to rate you out of 10 I will give you -0 . It's funny how you turn everyone in to a complainer, by not keeping up to your promises. K