Funeral claim nightmare.

I regret the day I joined this funeral policy. When its time to claim it is always a nightmare. Besides the trauma of losing a parent I now have to deal with the incompetence from iCover. Monday the 19th February I went to Sanlam offices in Vincent , East London upon Experiencing errors trying to upload the required to process my claim. I was assisted by a lady named Unathi with my claim who sent an email on my behalf without attaching any of the documents I gave to her. I did not receive any feedback, email sms or nothing from iCover to let me know of that mistake Unathi made. I only discovered this when I called to follow up and find out the status of my claim. It is very disheartening the lack of care and empathy I have had to endure from iCover. This very same thing happened when I lost my father. I was given the run around till the last moment. I have to bury my mother on Saturday, I have service providers I need to pay, and I am being told that my claim hasnt been processed and it will take 48 hours, time that I do not have. This is disgusting service. It's very frustrating.