Funeral claim

Good Day

I did a funeral claim with you on the 30th December 2022. The status on the claim was declined after waiting for 5 weeks gor them to get back to me. I've borrowed money to people to help with the funeral. Tbe worst part is the have already refunded me same day that they declined my policy while i was waiting for funeral claim.

Kindly please assist by telling me what's happening with your services