NE
Nkele E
1 reviews | Active since Aug 2013
02 Nov 2021, 08:22
funeral claim delay
I submitted funeral claim last week on Tuesday, there was never an email of acknowledgment of the claim until i call them on Wednesday to check if they received the claim and i stated to them that we are burring on the 31 oct 2021. Friday i called the claim was not processed, not payment. i phoned this morning the claim is not yet finalized. their 48 hour payment is just ****. I have to break my back chasing after them accumulate debts because of them. your service is terrible and very insensitive as well.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
02 Nov 2021, 08:33 Dear Nkele
We acknowledge receipt of your complaint. Your matter will be escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter will be escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply02 Nov 2021, 08:33
Official
Dear Nkele
We acknowledge receipt of your complaint. Your matter will be escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter will be escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
02 Nov 2021, 12:02Dear Nkele
We were informed that a consultant has contacted you and confirmed that they are investigating the claim further. They will keep you updated on the outcome. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you and confirmed that they are investigating the claim further. They will keep you updated on the outcome. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply02 Nov 2021, 12:02
Official
Dear Nkele
We were informed that a consultant has contacted you and confirmed that they are investigating the claim further. They will keep you updated on the outcome. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you and confirmed that they are investigating the claim further. They will keep you updated on the outcome. Should there be any other issues relating to the matter, we once encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
NE
Nkele E's updateReviewer Update
02 Nov 2021, 12:33Good day
The person who contacted me didn't have any information in regards to my claim. There is nothing to be investigated here , I need the money in my bank account before end of business.
I cannot be chasing or making endless calls since the day I submitted the claim until now and let me remind you that contacting you its money . Your adverti*****t clearly state that you will pay within 48 hours , then I guess its a **** then.
I need this issue resolved today.
The person who contacted me didn't have any information in regards to my claim. There is nothing to be investigated here , I need the money in my bank account before end of business.
I cannot be chasing or making endless calls since the day I submitted the claim until now and let me remind you that contacting you its money . Your adverti*****t clearly state that you will pay within 48 hours , then I guess its a **** then.
I need this issue resolved today.
NE
Nkele E's update02 Nov 2021, 12:33
Reviewer Update
Good day
The person who contacted me didn't have any information in regards to my claim. There is nothing to be investigated here , I need the money in my bank account before end of business.
I cannot be chasing or making endless calls since the day I submitted the claim until now and let me remind you that contacting you its money . Your adverti*****t clearly state that you will pay within 48 hours , then I guess its a **** then.
I need this issue resolved today.
The person who contacted me didn't have any information in regards to my claim. There is nothing to be investigated here , I need the money in my bank account before end of business.
I cannot be chasing or making endless calls since the day I submitted the claim until now and let me remind you that contacting you its money . Your adverti*****t clearly state that you will pay within 48 hours , then I guess its a **** then.
I need this issue resolved today.
Sanlam's replyOfficial
03 Nov 2021, 10:22Dear Nkele
Your comments are noted and we are following up with the responsible department.
Regards
Sanlam Client Relations
Your comments are noted and we are following up with the responsible department.
Regards
Sanlam Client Relations
Sanlam's reply03 Nov 2021, 10:22
Official
Dear Nkele
Your comments are noted and we are following up with the responsible department.
Regards
Sanlam Client Relations
Your comments are noted and we are following up with the responsible department.
Regards
Sanlam Client Relations
NE
Nkele E's updateReviewer Update
04 Nov 2021, 07:42Good day
I would like to say thank you to Teboho, Vuyelwa and Palesa from the contact centre for going extra mile making sure the issue is resolved. Thank you to Euginia Melato from Complaint department for your constant update throughout the process. I appreciate all your effort.
thank you.
I would like to say thank you to Teboho, Vuyelwa and Palesa from the contact centre for going extra mile making sure the issue is resolved. Thank you to Euginia Melato from Complaint department for your constant update throughout the process. I appreciate all your effort.
thank you.
NE
Nkele E's update04 Nov 2021, 07:42
Reviewer Update
Good day
I would like to say thank you to Teboho, Vuyelwa and Palesa from the contact centre for going extra mile making sure the issue is resolved. Thank you to Euginia Melato from Complaint department for your constant update throughout the process. I appreciate all your effort.
thank you.
I would like to say thank you to Teboho, Vuyelwa and Palesa from the contact centre for going extra mile making sure the issue is resolved. Thank you to Euginia Melato from Complaint department for your constant update throughout the process. I appreciate all your effort.
thank you.
Sanlam's replyOfficial
04 Nov 2021, 09:07Good day, Nkele
We are glad to hear that your matter was resolved and thank you for taking the time to post this review. We will pass on your feedback to the relevant consultants.
We trust you will have a good day further.
Regards
Sanlam Client Relations
We are glad to hear that your matter was resolved and thank you for taking the time to post this review. We will pass on your feedback to the relevant consultants.
We trust you will have a good day further.
Regards
Sanlam Client Relations
Sanlam's reply04 Nov 2021, 09:07
Official
Good day, Nkele
We are glad to hear that your matter was resolved and thank you for taking the time to post this review. We will pass on your feedback to the relevant consultants.
We trust you will have a good day further.
Regards
Sanlam Client Relations
We are glad to hear that your matter was resolved and thank you for taking the time to post this review. We will pass on your feedback to the relevant consultants.
We trust you will have a good day further.
Regards
Sanlam Client Relations