RM
Ronny M
1 reviews | Active since Sept 2022
21 Sept 2022, 17:18
Funeral claim
My mom has been with assupol for the past 10 years and she never skipped premiums payment. She claimed for the first time 4 weeks back after her mother (my grandmother ) passed on.
She hasn't been assisted even today, she make calls daily to follow up on the matter. They always say her matter is resolved she'll be assisted in 48 hrs.
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Sanlam's replyOfficial
22 Sept 2022, 07:07Dear Ronny, thank you for your review. We will urgently look into this and provide further feedback as soon as possible, to your mom. Regards, Assupol Complaints Manager
Sanlam's reply22 Sept 2022, 07:07
Official
Dear Ronny, thank you for your review. We will urgently look into this and provide further feedback as soon as possible, to your mom. Regards, Assupol Complaints Manager