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Ntsoaki
1 reviews | Active since Jul 2023
12 Apr 2024, 07:55
Funeral claim
Sent a claim to Assupol in Minday for funeral a funeral thats supposed to happen tomorrow and still dololo
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
12 Apr 2024, 08:25Dear Ntsoaki, our sincerest condolences on the loss of your loved one. We will urgently look into this and provide feedback to your direct e-mail. My apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply12 Apr 2024, 08:25
Official
Dear Ntsoaki, our sincerest condolences on the loss of your loved one. We will urgently look into this and provide feedback to your direct e-mail. My apology for any frustration caused. Regards, Assupol Complaints Manager
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Ntsoaki's updateReviewer Update
12 Apr 2024, 11:22And still Assupol says I should wait for 48 hours !! The funeral is tomorrow
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Ntsoaki's update12 Apr 2024, 11:22
Reviewer Update
And still Assupol says I should wait for 48 hours !! The funeral is tomorrow
Sanlam's replyOfficial
12 Apr 2024, 11:58Good day, you might be referring to the timeline in our automated communication, which is a response within 48 hours. We note that a claims consultant is in communication with you regarding the requirements to finalise the claim - ID copy and bank statement
Sanlam's reply12 Apr 2024, 11:58
Official
Good day, you might be referring to the timeline in our automated communication, which is a response within 48 hours. We note that a claims consultant is in communication with you regarding the requirements to finalise the claim - ID copy and bank statement
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Ntsoaki's updateReviewer Update
12 Apr 2024, 12:08Both documents have been sent
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Ntsoaki's update12 Apr 2024, 12:08
Reviewer Update
Both documents have been sent
Sanlam's replyOfficial
12 Apr 2024, 12:37Noted, we will follow up with the claims team.
Sanlam's reply12 Apr 2024, 12:37
Official
Noted, we will follow up with the claims team.