TA
Trudie A
1 reviews | Active since Feb 2018
10 Apr 2025, 16:30
Funeral claim
I submitted a funeral claim on 10 March 25, when Sanlam claims give me feedback they say its a technical error. Its a month later and its still technical error. When I dont pay my policy, Sanlam would be quick to cancel but I as a paying customer must wait this long for the money to be paid out? This is really bad customer service.
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Replies (2)
Sanlam's replyOfficial
10 Apr 2025, 17:21Good day Trudie
We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply10 Apr 2025, 17:21
Official
Good day Trudie
We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Apr 2025, 09:48Good morning Trudie
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply11 Apr 2025, 09:48
Official
Good morning Trudie
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted.
Regards
Sanlam Client Care