BM
Buhle M
1 reviews | Active since May 2020
25 May 2020, 14:16
Funeral ***/ ***7X7
Good Day Sanlam,
My Mother passed (Thobeka Lucy Dumaka) in Early May. All documentation required to fulfill the claim were submitted on 12/05/2020. The expected turn around time should be 48 hours. The date today is 25th May 2020. That is more than 10 days later.
We should be appalled at the level of service. If I do not receive payment by Thursday 28th May I will officially refer this to Long term Ombud.
I have consistently followed up but there has no feedback what so ever.
I am grieved and very disappointed at the level of service.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
25 May 2020, 14:44Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply25 May 2020, 14:44
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
BM
Buhle M's updateReviewer Update
26 May 2020, 10:35Good Day, If i do not receive a phone call by 12pm today. I will send another hello peter complaint. The business processes have dismally failed.
BM
Buhle M's update26 May 2020, 10:35
Reviewer Update
Good Day, If i do not receive a phone call by 12pm today. I will send another hello peter complaint. The business processes have dismally failed.
Sanlam's replyOfficial
27 May 2020, 11:58Dear Buhle
We have received confirmation that one of our consultants has made contact with you and advised you on the progress of the claim. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have received confirmation that one of our consultants has made contact with you and advised you on the progress of the claim. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
Sanlam's reply27 May 2020, 11:58
Official
Dear Buhle
We have received confirmation that one of our consultants has made contact with you and advised you on the progress of the claim. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have received confirmation that one of our consultants has made contact with you and advised you on the progress of the claim. We encourage you to make direct contact with the consultant for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations