Funeral claim

to assist me in the same way. This has left me and my family financially strained, emotionally exhausted, and embarrassed. As the elder in the family, everyone depended on me to lead and manage funeral arrangements, yet I was forced into debt simply to bury my own brother.

This situation has caused severe hardship for my family and myself. I find it unreasonable and unfair that a claim should be held in full due to a document whose release is dependent on state processes outside the policyholder’s control.

I therefore request urgent intervention and reconsideration of this claim. At minimum, I request that Sanlam Sky process the standard funeral benefit while withholding only any accidental-related portion pending receipt of the postmortem report.

Please provide urgent feedback on whether my claim will be paid, the reason for repeated requests for documents already submitted, and the way forward in resolving this matter.

I expect a prompt response, as this matter has already caused enough financial and emotional distress.

Kind regards,

Ntombekaya Nduna

Policy Number: IP ***9

ID Number: *** Claim submitted at Bellvile Branch