Funeral claim

I am not happy with the the service that I am receiving from sanlam indie. I have submitted a funeral claim on the 27/01/2021 and on the 12/02/2021 I received an email saying that my claim was approved with the amount that they will pay and it will take two to three working days. I was accepting to get that money on the 17/02/2021 but nothing. I email them to check with them I was told that it was paid on the 12/02/2021 yesterday I emailed them I was today that it was paid to correct account and they will check with finance if it did go through they will come back to me with feedback but nothing heppen no feedback.