Funeral claim

I am very disappointed with the service received from Sanlam with regards to a claim on a funeral policy. We are unfortunate to have a death in our family and we are forced to claim on the policy. The funeral is already delayed by 1 week because of the recent public holidays. Sanlam says that they will pay out claims within 48hrs of submission if approved but this is not happening. We submitted our claim on Thursday 04/01/2018. It is now 09/01/2018, and I am not getting any positive feedback as to when this claim will be settled. I am told by the call centre that the claim is approved and awaiting payment. When will this payment happen??? The funeral is this weekend. We have to pay suppliers for services related to the funeral! This is the exact reason why we take out policies to avoid this issue and have peace of mind. There are no issues when I need to pay, so why are there issues when you need to pay out??? Can someone from Sanlam please let me know what the status of my payment is, and please treat this as urgent!!