SV
Sibusiso V

1 reviews | Active since Mar 2021

06 Jun 2023, 19:13

Funeral Claim

Assupol, should not be allowed to do any advertising in SA because it’s all lies! I put through a claim on the 30/06/2023 but, I am yet to receive payment, I spoke to a lady by the name of Lindiwe masihasi, who promised to escalate the matter to her manager. I am really disturbed, I would never recommended anymore to this company.

Anyone who had the similar situation but was helped please assist with contact person/email address.

Thanks

0
Replies (5)
Sanlam
Sanlam's reply07 Jun 2023, 06:07
Official
Good day Sibusiso, thank you for your review. We have also received your complaint through our Assupol website and has escalated it to our claims management team for urgent assistance. My humble apology for any inconvenience and frustration caused by this matter. Regards, Assupol Complaints Manager.
SV
Sibusiso V's update07 Jun 2023, 08:48
Reviewer Update
Good morning,

Please note that I just received R2989.29 this morning,However, I was supposed to get R25k including grocery amount?

Sanlam
Sanlam's reply07 Jun 2023, 08:53
Official
Hi, noted, the claim is in process. Regards
SV
Sibusiso V's update07 Jun 2023, 09:48
Reviewer Update
The process is not going to take more a week again?
Sanlam
Sanlam's reply07 Jun 2023, 10:19
Official
Hi, no it should not.