Funeral and Life cover cancellation with Sanlam

I called Sanlam around April 2024 to cancel my policy with them, the gentleman I spoke to advised that I should complete the form and reply back to the email which I did. To my surprise that was a no response email. In May I sent an email to Sanlam again to ask that they cancel my policy, but again my request went unanswered. In July again, I called and spoke to a Siphokazi who asked me to forward her all the email communication and that she would escalate the matter to her manager, it has been 3 weeks and I have not received any response from her or the 2 other ladies that I spoke to after her with regards to my escalation.

I would not recommend taking out a Sanlam product to anyone as they are quick to take your money but fail when they have to pay you back.