Funds not paid

I took out a Credit card with Sanlam and it had an investment wealth bonus which I opted to receive payout quarterly. The on the website it indicated that my wealth bonus would be paid by end of Jan however it wasnt paid.

I called their service center and i was told that they are experiencing some delays with payout but by the end of 1st week of Feb (3rd of Feb) funds will be released. Called them again on Sunday to enquire, I was told the same story and to wait for the next week, which i did however didnt funds. Called them on a Wednesday 15th Feb and i was told funds were paid and they sent me an email confirming such. On the 20th i called again got told they are still experiencing some delays.

I have passed the point of being understanding, all i need is my money.