MS
Mbulelo S
1 reviews | Active since Mar 2025
24 Mar 2025, 08:39
Funds claim never resolved.
Very dissatisfied and disappointed with the poor service I've been receiving. 3months now I've been phoning, sending emails and on WhatsApp charts too trying to resolve my funds claim. I will not name-drop because I know it ain't the representatives fault. I'm always promised there's an escalation done over and over. To make it worse last week Thursday I awaited a supervisor to contact me back from SANLAM office in Gauteng. She never called. 3 months now and still no resolution on my case. For such a big brand as SANLAM. This is not living the value of such a brand. Very dissatisfied.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
24 Mar 2025, 08:47Good day Mbulelo
We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam's reply24 Mar 2025, 08:47
Official
Good day Mbulelo
We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
MS
Mbulelo S's updateReviewer Update
24 Mar 2025, 16:22Hi there.
My complaint reffed to funds I claims after leaving my job at SANTAM. There's a potion which was paid on the 14 and 16 of Jan. Promised that the large amount will be paid in after 10 days. Been waiting ever since. I am aware that the retirement fund will only be paid on my retirement age. There's funds due to me and sanlam branch in Johannesburg is not assisting with this. All they promise is escalations.
My complaint reffed to funds I claims after leaving my job at SANTAM. There's a potion which was paid on the 14 and 16 of Jan. Promised that the large amount will be paid in after 10 days. Been waiting ever since. I am aware that the retirement fund will only be paid on my retirement age. There's funds due to me and sanlam branch in Johannesburg is not assisting with this. All they promise is escalations.
MS
Mbulelo S's update24 Mar 2025, 16:22
Reviewer Update
Hi there.
My complaint reffed to funds I claims after leaving my job at SANTAM. There's a potion which was paid on the 14 and 16 of Jan. Promised that the large amount will be paid in after 10 days. Been waiting ever since. I am aware that the retirement fund will only be paid on my retirement age. There's funds due to me and sanlam branch in Johannesburg is not assisting with this. All they promise is escalations.
My complaint reffed to funds I claims after leaving my job at SANTAM. There's a potion which was paid on the 14 and 16 of Jan. Promised that the large amount will be paid in after 10 days. Been waiting ever since. I am aware that the retirement fund will only be paid on my retirement age. There's funds due to me and sanlam branch in Johannesburg is not assisting with this. All they promise is escalations.
MS
Mbulelo S's updateReviewer Update
24 Mar 2025, 16:23My ID is *** my work ID was S946118. From SANTAM. Cellphone number. ***.
MS
Mbulelo S's update24 Mar 2025, 16:23
Reviewer Update
My ID is *** my work ID was S946118. From SANTAM. Cellphone number. ***.
Sanlam's replyOfficial
24 Mar 2025, 16:35Thank you for the further information you have provided.
We have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
We have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
Sanlam's reply24 Mar 2025, 16:35
Official
Thank you for the further information you have provided.
We have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
We have arranged for Sanlam Corporate to contact and assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Mar 2025, 08:52Good day Mbulelo
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply25 Mar 2025, 08:52
Official
Good day Mbulelo
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care