RR
Rudzani R
1 reviews | Active since Oct 2024
16 Oct 2024, 06:33
Funds
Left previous employer 2years ago, then there was money owe to me by the employer the employer has paid the portion of it since 9 July 2024 I sent all required information to withdraw my money from Sanlam even today I haven't received any response nor feedback from Sanlam when I login in their website I still see the funds are there . How long does one has to wait I tried calling hoping I will get some answers but no you stay on line for more than 1h30 and call disconnect it happens several times in different days
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
16 Oct 2024, 07:12Good morning Rudzani
We are sorry to learn that you have not yet received your funds or any feedback about it.
We will be sending you a Private replay.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received your funds or any feedback about it.
We will be sending you a Private replay.
Regards
Sanlam Client Care
Sanlam's reply16 Oct 2024, 07:12
Official
Good morning Rudzani
We are sorry to learn that you have not yet received your funds or any feedback about it.
We will be sending you a Private replay.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received your funds or any feedback about it.
We will be sending you a Private replay.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Oct 2024, 14:48Good afternoon Rudzani
We have received feedback that Sanlam Corporate has sent you an email and that they are busy attending to the matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they are busy attending to the matter.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 14:48
Official
Good afternoon Rudzani
We have received feedback that Sanlam Corporate has sent you an email and that they are busy attending to the matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email and that they are busy attending to the matter.
Regards
Sanlam Client Care
RR
Rudzani R's updateReviewer Update
23 Oct 2024, 18:38Since they have said they waiting for the manager to respond, even today the manager hasn't said anything and it was said no later than 22 October 2024 on the email sent privately to me , however the lady said she is waiting for the manager not sure how long we have to wait for the manager which it doesn't look like they care
RR
Rudzani R's update23 Oct 2024, 18:38
Reviewer Update
Since they have said they waiting for the manager to respond, even today the manager hasn't said anything and it was said no later than 22 October 2024 on the email sent privately to me , however the lady said she is waiting for the manager not sure how long we have to wait for the manager which it doesn't look like they care
Sanlam's replyOfficial
24 Oct 2024, 09:21Good afternoon Rudzani
Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's reply24 Oct 2024, 09:21
Official
Good afternoon Rudzani
Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
RR
Rudzani R's updateReviewer Update
24 Oct 2024, 11:04Good day
How long will this take , it can't be a difficult task to do since 9 July 2024 you still reviewing and many times does one have to follow up.
Is not like you doing me favor is my money after all.
Rudzani
How long will this take , it can't be a difficult task to do since 9 July 2024 you still reviewing and many times does one have to follow up.
Is not like you doing me favor is my money after all.
Rudzani
RR
Rudzani R's update24 Oct 2024, 11:04
Reviewer Update
Good day
How long will this take , it can't be a difficult task to do since 9 July 2024 you still reviewing and many times does one have to follow up.
Is not like you doing me favor is my money after all.
Rudzani
How long will this take , it can't be a difficult task to do since 9 July 2024 you still reviewing and many times does one have to follow up.
Is not like you doing me favor is my money after all.
Rudzani
RR
Rudzani R's updateReviewer Update
25 Oct 2024, 09:56Good day
Why is like your priority is 2 pot and the rest of us we not , all we hear on your auto response is you getting high volume of 2 pot queries. For what I know I have sent all the required documents to withdraw my pension fund 2 month before 2 pot started until today am been taken pillar to post , lies after lies. By when are you going to pay my money is not like you doing me a favor incase you forgot I worked for it as well just like your priority 2 pot guys did. 🤔 customer service or delivery should be even across the board. Are you still investigating since 9th July 2024 to date or is one of your ways of not paying?
Why is like your priority is 2 pot and the rest of us we not , all we hear on your auto response is you getting high volume of 2 pot queries. For what I know I have sent all the required documents to withdraw my pension fund 2 month before 2 pot started until today am been taken pillar to post , lies after lies. By when are you going to pay my money is not like you doing me a favor incase you forgot I worked for it as well just like your priority 2 pot guys did. 🤔 customer service or delivery should be even across the board. Are you still investigating since 9th July 2024 to date or is one of your ways of not paying?
RR
Rudzani R's update25 Oct 2024, 09:56
Reviewer Update
Good day
Why is like your priority is 2 pot and the rest of us we not , all we hear on your auto response is you getting high volume of 2 pot queries. For what I know I have sent all the required documents to withdraw my pension fund 2 month before 2 pot started until today am been taken pillar to post , lies after lies. By when are you going to pay my money is not like you doing me a favor incase you forgot I worked for it as well just like your priority 2 pot guys did. 🤔 customer service or delivery should be even across the board. Are you still investigating since 9th July 2024 to date or is one of your ways of not paying?
Why is like your priority is 2 pot and the rest of us we not , all we hear on your auto response is you getting high volume of 2 pot queries. For what I know I have sent all the required documents to withdraw my pension fund 2 month before 2 pot started until today am been taken pillar to post , lies after lies. By when are you going to pay my money is not like you doing me a favor incase you forgot I worked for it as well just like your priority 2 pot guys did. 🤔 customer service or delivery should be even across the board. Are you still investigating since 9th July 2024 to date or is one of your ways of not paying?
Sanlam's replyOfficial
25 Oct 2024, 10:42Good afternoon Rudzani We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply25 Oct 2024, 10:42
Official
Good afternoon Rudzani We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Oct 2024, 15:47This is to confirm that Sanlam Corporate has provided you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply25 Oct 2024, 15:47
Official
This is to confirm that Sanlam Corporate has provided you with feedback.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
RR
Rudzani R's updateReviewer Update
30 Oct 2024, 08:00Thanks to Zodwa, for all hardships we indue together
RR
Rudzani R's update30 Oct 2024, 08:00
Reviewer Update
Thanks to Zodwa, for all hardships we indue together
Sanlam's replyOfficial
30 Oct 2024, 08:31Good morning Rudzani
Thank you for your message.
We have relayed it to Zodwa.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Zodwa.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2024, 08:31
Official
Good morning Rudzani
Thank you for your message.
We have relayed it to Zodwa.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Zodwa.
Regards
Sanlam Client Care