KM
Koos M
1 reviews | Active since Mar 2025
18 Feb 2026, 10:03
Fund withdrawal
I'm very disappointed with sanlam service, I have been wanting to be assisted with my retirement fund with no luck.
when you call, you would be waiting on the line for about an hour, I tried to sent a email without any response and I tried to watapp, guess what 2 of your agents just left the chat without even notifying me and without any help.
sanlam you can do better with your client service
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
18 Feb 2026, 10:20Good day Koos We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply18 Feb 2026, 10:20
Official
Good day Koos We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
19 Feb 2026, 14:16Good day Koos
This is to confirm that your complaint has been acknowledged. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that your complaint has been acknowledged. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply19 Feb 2026, 14:16
Official
Good day Koos
This is to confirm that your complaint has been acknowledged. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that your complaint has been acknowledged. Please respond to the email for further assistance. Regards
Sanlam Client Care
