MB
Margaret B
1 reviews | Active since Nov 2022
08 Nov 2022, 13:48
Fund value letter-pillar to post
If there was a zero review i would give them. The ACA department or whatever it's called offers nothing but appaling service. For months we have been sent from pillar to post, after submitting all the required documents to be able to receive the fund value of my late husband's policy, to this day nothing. 21 Oct 22 an empty email was sent claiming to have the letter, someone clearly did not bother to check if there was an attachement or not.reference wf_***. What's the point of tracing us through your agents when you are only going to ignore our emails? CAN SOMEONE JUST SEND THE FUND VALUE SO WE CAN GO TO THE NEXT STEPS. Pathetic!!
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Replies (5)
Sanlam's replyOfficial
08 Nov 2022, 16:40Good day Margaret
We apologise for the frustration and lack of service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for the frustration and lack of service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2022, 16:40
Official
Good day Margaret
We apologise for the frustration and lack of service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for the frustration and lack of service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Nov 2022, 10:01Good day Margaret
A consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
A consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
Sanlam's reply09 Nov 2022, 10:01
Official
Good day Margaret
A consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
A consultant tried to call you but was not able to reach you. They have sent you an email.
Regards
Sanlam Client Care
MB
Margaret B's updateReviewer Update
09 Nov 2022, 15:36I gave you the reference number which should be linked to his file and yet again you send me an email asking for my late husband ID number,wow! None the less i sent it to you again on email. This is after i have previously submittted a copy of his ID and and death certificate and all other requested documents.
How difficult is it to just resend the email with the actual attachment because clearly someone had missed it. This is in refence to the email i received on 21 Octobet 2022 which was meant to have an attachment but was empty.
I still need to move to the next step of getting an LOA but you guys have been delaying this process for months now as i can not move any further without the fund value.
How difficult is it to just resend the email with the actual attachment because clearly someone had missed it. This is in refence to the email i received on 21 Octobet 2022 which was meant to have an attachment but was empty.
I still need to move to the next step of getting an LOA but you guys have been delaying this process for months now as i can not move any further without the fund value.
MB
Margaret B's update09 Nov 2022, 15:36
Reviewer Update
I gave you the reference number which should be linked to his file and yet again you send me an email asking for my late husband ID number,wow! None the less i sent it to you again on email. This is after i have previously submittted a copy of his ID and and death certificate and all other requested documents.
How difficult is it to just resend the email with the actual attachment because clearly someone had missed it. This is in refence to the email i received on 21 Octobet 2022 which was meant to have an attachment but was empty.
I still need to move to the next step of getting an LOA but you guys have been delaying this process for months now as i can not move any further without the fund value.
How difficult is it to just resend the email with the actual attachment because clearly someone had missed it. This is in refence to the email i received on 21 Octobet 2022 which was meant to have an attachment but was empty.
I still need to move to the next step of getting an LOA but you guys have been delaying this process for months now as i can not move any further without the fund value.
Sanlam's replyOfficial
09 Nov 2022, 16:41Thanks for your feedback Margaret. We have informed the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply09 Nov 2022, 16:41
Official
Thanks for your feedback Margaret. We have informed the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Nov 2022, 12:10Good day Margaret
We received confirmation that you were sent a further email.
Regards
Sanlam Client Care
We received confirmation that you were sent a further email.
Regards
Sanlam Client Care
Sanlam's reply14 Nov 2022, 12:10
Official
Good day Margaret
We received confirmation that you were sent a further email.
Regards
Sanlam Client Care
We received confirmation that you were sent a further email.
Regards
Sanlam Client Care