frustration

<p>I went to Sanlam on the 7th February 2017 to submit a claim for my provident fund. I was told the process would take aprox 4 weeks to receive my money. I called the headoffice on the 22 February only to find out tht my documents have not yet been submitted till this day. I called the branch spoke to Nonkululeko who promised to sort the matter out and call me before end of business on the 22nd Frebruary.please assist as its frustrating to keep on calling them because they do not get back to me.</p>