Frustrating withdrawal process with little to no updates 3 months later

I left my previous employer in September 2024 and I was told that the withdrawal process would take 30 working days or 4-6 weeks. It is now the 9th of January and I have still not received my funds. When I request updates from the corporate claims department all I get told is that the team is working on the claim and nothing else. I have been more than patient with Sanlam, but this is now getting very frustrating. I want my funds.