Frustrating to log on to view policy

Item: Sanlam
Rating: 2
Author: Denise B

I have been trying to change my password to log into my account without success. I receive the OTP to confirm my e-mail address but they never send the OTP to confirm my cell phone number despite many attempts for them to resend. Frustrating indeed

Helpful (0)

Replies (3)

Sanlam's replyOfficial

22 Aug 2025, 14:11

Good day Denise
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply22 Aug 2025, 14:11

Official

Good day Denise
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

25 Aug 2025, 09:34

Good morning Denise

Sanlam Life has not been able to get hold of you telephonically.

When will it be convenient for you to receive a call from them?

Regards
Sanlam Client Care

Sanlam's reply25 Aug 2025, 09:34

Official

Good morning Denise

Sanlam Life has not been able to get hold of you telephonically.

When will it be convenient for you to receive a call from them?

Regards
Sanlam Client Care

Sanlam's replyOfficial

25 Aug 2025, 10:14

Hello Denise

We have received feedback that you have now been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply25 Aug 2025, 10:14

Official

Hello Denise

We have received feedback that you have now been contacted and assisted.

Regards
Sanlam Client Care