Frustrating policy holder

Assupol life sucks my policies are uo to date. I sent them proof as well. I made cash payments but EVERY MONTH i am "arrears". They also debit my account which i did not give permission too. My arrears for this month is "twice the premiums". I want to know how they get there. Please explain because i am really frustrating for those people whose not capable of doing their job. Do you pay people for marketing that nonsense you advertise?